Help from magiclabs

LookTrace Support

Questions about a search, subscription, saved look, account, or privacy? We’ll help you sort it out.

Email support

hello@magiclabs.dev

Include your iPhone model, iOS version, and LookTrace version when they are relevant. Do not attach the original outfit photo unless it is necessary to explain the issue.

Search result looks wrong

  • Open the piece controls and tighten the garment region around the item.
  • Check that the category matches the garment.
  • Try the exact or recreate search option that best fits your goal.
  • Remember that Exact and Similar are evidence labels—not authenticity guarantees.

Subscription help

Use “Restore Purchases” inside LookTrace if Pro access is missing. Manage or cancel an active subscription in your Apple Account settings. Apple handles billing and refund requests. Deleting LookTrace does not cancel a subscription.

Account and data

LookTrace works without an account. If you signed in, you can delete the account and its Supabase cloud data from the account screen. For a privacy request, email hello@magiclabs.dev.

Response

Support is provided by magiclabs GmbH. We aim to acknowledge support and privacy messages within five business days. This is a service target, not a guaranteed resolution time.